Return/Refund Policy
Eligibility for Returns
We accept returns for the following:
- Defective, damaged, or incorrect items received.
- Brand-new, unworn condition with original tags, packaging, accessories, and proof of purchase
Non-Returnable Items
Please note that earrings are not eligible for return/exchange if the packaging is opened. This is for hygiene purpose.
Return Request Period
Please contact us within 7 days from the date of delivery to request a return or exchange.
Requests made after this period will not be eligible.
Return Process
- Email us at luxeandlacesg@gmail.com with your order number, reason for return, and clear photos (if applicable).
- Wait for our confirmation and return instructions.
- Ship the item back to us via a trackable delivery method. Return shipping fees are borne by the customer, unless the item is defective or incorrect.
Refund Method
- Refunds will be processed within 5–10 business days after we receive and inspect the returned item.
- Refunds will be issued to your original payment method.
- For exchanges, we will ship the replacement item once your return has been processed.